Privacy Policy

Overview

This Privacy Policy ("Privacy Policy" or "Policy") describes how Wolf Pack Coaching & Consulting, LLC ("Wolf Pack Coaching & Consulting," "Company," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our websites, including but not limited to coachjohnwolf.com, wolfpackcoach.com, hillcountryexecutive.com, leadthepack.fit, and any other website operated by Wolf Pack Coaching & Consulting, LLC (collectively, the "Platform"), and when you use our products, services, or programs.

This Policy is incorporated by reference into the Terms & Conditions governing the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

If you do not agree with this Policy, please do not use the Platform.

We reserve the right, at our sole discretion, to update, change, or replace any part of this Policy by posting updates and changes to the Platform. It is your responsibility to check the Platform periodically for changes. Your continued use of or access to the Platform following the posting of any changes to this Policy constitutes acceptance of those changes.

Definitions

For purposes of this Policy:

• "Personal Information" means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual. Examples include your name, email address, mailing address, telephone number, payment information, and similar identifiers.
• "Non-Personal Information" means information that does not directly identify you, such as browser type, device identifiers, operating system, referring URLs, pages visited, and similar technical data.
• "Platform" means the websites, products, services, and programs operated by Wolf Pack Coaching & Consulting, LLC.
• "You" / "Your" means the individual accessing or using the Platform.

Information We Collect

We collect Personal Information and Non-Personal Information through three primary channels:

3.1 Directly From You

When you voluntarily provide it, including when you:

• Create an account or register for a program
• Complete an application or intake form
• Subscribe to email lists or newsletters
• Purchase a product, program, or service
• Submit a contact, support, or feedback request
• Participate in surveys, assessments, or community discussions
• Communicate with us via email, phone, or messaging platforms

3.2 From Third Parties

We may receive Personal Information about you from third-party sources, including:

• Payment processors (Stripe, PayPal, and similar)
• Marketing and analytics service providers
• Social media platforms when you interact with our content or accounts
• Referral partners, affiliates, and certified practitioners within our network
• Public databases and lawfully accessible commercial sources

3.3 Automatically When You Use the Platform

We and our service providers automatically collect Non-Personal Information when you access or use the Platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser
• Pages visited, time spent, and navigation paths
• Referring website or source
• Date and time of access
• Cookies, web beacons, and similar tracking technologies (see Section 14)

How We Use Your Information

We use the information we collect for the following purposes:

4.1 Platform and Service Operation

• Provide, operate, maintain, and improve the Platform
• Deliver the products, programs, services, and communications you request
• Process transactions and send transactional confirmations
• Personalize content, recommendations, and user experience

4.2 Customer Support

• Respond to inquiries, support requests, and feedback
• Troubleshoot technical issues
• Communicate with you about your account, programs, or purchases

4.3 Business Operations

• Conduct internal analytics, research, and reporting
• Detect, prevent, and address fraud, security incidents, and abuse
• Comply with legal obligations and enforce our Terms & Conditions
• Protect the rights, property, and safety of Wolf Pack Coaching & Consulting, LLC, our clients, and the public

4.4 Marketing and Communications

• Send newsletters, program updates, and promotional content (subject to your communication preferences)
• Inform you about new products, services, or events
• Conduct market research and audience analysis
• Personalize advertising and content recommendations

4.5 Legal and Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Enforce our agreements, policies, and Terms & Conditions

Information You Provide About Other People

If you provide Personal Information about another individual through the Platform (for example, a referral, a testimonial, or a third-party contact), you represent that you have the authority to share that information with us and that you have informed the individual that their information will be processed in accordance with this Policy.

How We Protect Your Information

We maintain reasonable physical, administrative, and technical safeguards designed to protect Personal Information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no system is 100% secure. We cannot guarantee absolute security of information transmitted over the internet or stored on our systems.

How We Share Your Information

We do not sell your Personal Information to third parties for monetary consideration.

We may share Personal Information in the following circumstances:

7.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processing
• Email delivery and marketing automation
• Customer relationship management (CRM)
• Analytics and performance measurement
• Website hosting and infrastructure
• Course delivery and learning management platforms
• Communication and scheduling tools

These service providers are contractually required to use Personal Information only for the purposes for which it was disclosed and to maintain appropriate safeguards.

7.2 Business Partners

We may share information with business partners (including fitness facility partners, clinical partners, and certified practitioners) when necessary to deliver services you have requested or when you have provided consent.

7.3 Legal and Regulatory Disclosure

We may disclose Personal Information when we believe in good faith that disclosure is required to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms & Conditions or other agreements
• Protect the rights, property, or safety of Wolf Pack Coaching & Consulting, LLC, our clients, or others
• Investigate or address actual or suspected fraud, security threats, or illegal activity

7.4 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any business purpose.

Sale, Bankruptcy, or Change of Control

If Wolf Pack Coaching & Consulting, LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Information may be transferred as part of the transaction. We will provide notice on the Platform before Personal Information is transferred and becomes subject to a different privacy policy.

International Visitors

Wolf Pack Coaching & Consulting, LLC is based in the United States and operates primarily within the United States. We do not actively market our services to residents of the European Union, United Kingdom, or other regions with comprehensive cross-border data transfer requirements.

If you access the Platform from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. By providing Personal Information to us, you consent to its transfer to, and processing in, the United States.

Children's Compliance

The Platform is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13 without verifiable parental consent, we will delete that information as soon as practicable.

If you believe a child has provided us with Personal Information, please contact us at legal@wolfpackcollective.com.

The Platform's content is intended for adult audiences. Users under the age of 18 must have parental or guardian consent to use the Platform.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA") provide you with specific rights regarding your Personal Information:

11.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.

11.2 Right to Delete

You have the right to request that we delete Personal Information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction, comply with a legal obligation, or detect security incidents).

11.3 Right to Correct

You have the right to request that we correct inaccurate Personal Information we maintain about you.

11.4 Right to Opt-Out of Sale or Sharing

Wolf Pack Coaching & Consulting, LLC does not sell Personal Information. We do not share Personal Information with third parties for cross-context behavioral advertising in a manner that would qualify as "sharing" under the CPRA without your consent.

11.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA / CPRA rights.

11.6 How to Exercise Your Rights

To exercise any of these rights, contact us at legal@wolfpackcollective.com with the subject line "California Privacy Rights Request." We may need to verify your identity before processing your request.

Your Rights (All Users)

Regardless of jurisdiction, you may:

• Access, update, or correct your account information at any time by logging into your account or contacting us
• Unsubscribe from marketing communications by clicking the "unsubscribe" link in any email or contacting us directly
• Request a copy of the Personal Information we hold about you
• Request deletion of your Personal Information, subject to legal retention obligations

To exercise these rights, contact us at legal@wolfpackcollective.com.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to operate the Platform, analyze usage, deliver personalized content, and support marketing efforts.

14.1 Types of Cookies We Use

• Essential Cookies. Required for the Platform to function (e.g., login sessions, shopping cart functionality). These cannot be disabled.
• Analytics Cookies. Help us understand how visitors interact with the Platform (e.g., Google Analytics).
• Marketing Cookies. Used to deliver relevant advertising and measure campaign performance (e.g., Meta Pixel, Google Ads).
• Preference Cookies. Remember your settings and preferences.

14.2 Your Choices

Most web browsers allow you to control cookies through browser settings. You can also opt out of certain third-party analytics and advertising cookies through industry tools such as the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info).

Disabling cookies may affect the functionality of the Platform.

14.3 Do Not Track

Our Platform does not currently respond to "Do Not Track" signals.

Third-Party Links

The Platform may contain links to third-party websites, products, or services. This Policy does not apply to those third parties. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party site you visit.

Email Marketing

By submitting your email address through the Platform, you may be expressly consenting to receive emails from us. We send transactional emails (related to your account, programs, and purchases) and may send marketing emails (newsletters, promotions, and program updates). Marketing emails are subject to your consent and you may opt out at any time using the unsubscribe link included in every marketing email or by contacting us at legal@wolfpackcollective.com.

Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this Policy and may provide additional notice on the Platform or via email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

Governing Law

This Policy is governed by the laws of the State of Texas, without regard to its conflicts of laws principles. Any disputes arising out of or related to this Policy shall be resolved in accordance with the dispute resolution provisions set forth in the Terms & Conditions.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us: